Return and Refund Policy

White Horizon - Return and Refund Policy

Thank you for shopping at White Horizon. This return and return policy only covers the products purchased from White Horizon’s website – https://www.whitehorizon.org.

SECTION 1 - LIMITED RETURN CONDITIONS

  1. The Returns will only be accepted if the product you have ordered from our website is either delivered damaged or is not the product that you have ordered.
  2. We do not give refunds simply for a change of mind or if you have ordered a product that is not suitable for use.

SECTION 2 – TIME LIMIT

You have 14 calendar days to notify us of the issue and request either a refund or an exchange.

SECTION 3 – TERMS OF RETURN

  1. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.
  2. If you are returning your Care Cover products due to them being damaged or because you received a product different from what you ordered, we will organize for a pre-paid satchel to be sent to you to return the products to us.
  3. The product must be returned within 14 calendar days of you receiving the pre-paid return satchel.
  4. You must return your item with the receipt to demonstrate proof of purchase.
  5. Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will immediately notify you of the status of your chosen course of action, being either refund or exchange.

SECTION 4 – REFUND PROCESS

If you have chosen to receive a refund, you will receive the credit within 10 business days, depending on your card issuer’s policies. If you have chosen to receive an exchange, the correct product will be sent to you on the next business day following your exchange being approved.

SECTION 5 – CONTACT

If you have any questions regarding this policy, please contact us at support@whitehorizon.org.